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SUGARCANEGarage doors · Mackay Book a technician

Urgent

Door stuck or off its track?

A door that's jammed, crooked or off its track can drop suddenly. Here's what to do while you wait for us.

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  1. Stop using itDon't keep pressing the remote or forcing the door.
  2. Keep clearKeep people, pets and cars out from under the door.
  3. Release only if safeIf the door is down and you need to get out, use the manual release. If it's open or crooked, leave it.
  4. Call usTell us the door type and what happened.
Don't DIY the springs. Garage door springs and cables hold a lot of tension and can cause serious injury if they release. If one has broken, leave the door down, don't use the motor, and call a technician.

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Not urgent? Book a repair.

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Tell us what's going on with the door. Door stuck right now? Call instead.

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